Privacy policy

This policy applies to Cardio Choc Inc. (hereinafter referred to as “CARDIO CHOC”), including all its branches, employees, and its websites www.cardiochoc.ca and www.cardiochocvp.ca.

At CARDIO CHOC, we are committed to protecting your privacy and personal information. This Privacy Policy explains the type of information we collect, how we use it, and how we protect it. By using our website or any of our products or services, you agree to the terms of this Privacy Policy and consent to the use of your personal information as described herein.

Collection of Personal Information

To provide you with our products and services, CARDIO CHOC may collect personally identifiable information such as (but not limited to):

  • Contact information: first and last name, home address, email address, telephone number, and shipping address.

  • Business information: role, title, company and/or organization name, company and/or organization address.

  • Billing and financial information: billing address, banking details, and payment information.

  • Marketing, communication, and website usage preferences: communication preferences, survey responses, consent preferences, data collected via cookies, website visits, content viewed, IP address, and network-related information.

CARDIO CHOC does not collect any personal information unless you provide it voluntarily. This information is collected directly from you through our business interactions, website visits, communications with our team, or when you purchase products and/or services.

Use of Personal Information

CARDIO CHOC collects and uses your personal information to deliver the products and/or services you have requested, to maintain our business relationship with you, to prevent fraud, to manage collections, to comply with applicable laws, and to operate our website.

CARDIO CHOC may also use your personal information to inform you about other products or services offered by CARDIO CHOC and its affiliates.

Sharing Information with Third Parties

CARDIO CHOC is solely responsible for processing your personal information unless otherwise stated. We do not sell, rent, or transfer our customer lists to third parties.

From time to time, CARDIO CHOC may contact you on behalf of external business partners about an offer that may be of interest to you. In such cases, your personal information (email address, name, address, phone number) is not shared with the third party. CARDIO CHOC may share data with trusted partners to perform statistical analysis, send emails or postal mail, provide customer support, or arrange deliveries. These third parties are prohibited from using your personal information for any purpose other than providing these services to CARDIO CHOC and are required to maintain its confidentiality.

CARDIO CHOC may disclose your personal information without notice if required by law or in good faith to comply with legal obligations, court orders, subpoenas, search warrants, or to cooperate with government or law enforcement authorities.

Retention of Personal Information

Your personal information is retained in accordance with applicable record-keeping requirements and for as long as necessary to comply with legal and regulatory obligations, as well as those described in this policy.
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Protection of Personal Information

Your personal information is safeguarded using physical, technical, and administrative measures designed to limit unauthorized access. These protections help prevent theft, accidental loss or destruction, unauthorized use or access, alteration, or any other prohibited processing of personal data.

Only personnel who need access to your information in the course of their duties are authorized to do so, and all employees are bound by confidentiality obligations.

However, please be advised that no data transmission over the Internet or electronic storage method is 100% secure. CARDIO CHOC cannot guarantee the absolute security of information transmitted in this manner, and you acknowledge that you do so at your own risk. CARDIO CHOC also cannot guarantee that such information will not be accessed, altered, destroyed, or disclosed despite the security measures in place.

Your Rights

In accordance with applicable privacy laws and regulations, if CARDIO CHOC holds personal information about you, you have certain rights regarding that information. To exercise these rights, please refer to the “Contact Us” section below to reach our Privacy Officer.

You have the following rights:

  • Access: You may request access to the personal information we hold about you. Upon receipt of your request, CARDIO CHOC’s Privacy Officer will review the information and provide you with a copy, subject to applicable law and reasonable administrative fees.

  • Accuracy: CARDIO CHOC is legally required to take reasonable steps to ensure that the personal information it holds is accurate, complete, and up to date.

  • Correction: You have the right to request the correction of any information about you that is inaccurate or incomplete.

Contact Us

For any questions or comments regarding this Policy, to exercise your privacy rights, to submit an access-to-information request, or to file a complaint, please contact our Privacy Officer:

Marie-Pier Raymond
Privacy Officer
565, rue Desranleau Est
Saint-Hyacinthe (Québec) J2T 2L9
📧 mp.raymond@cardiochoc.ca

User Behavior Tracking

CARDIO CHOC may track the websites and pages our users visit within www.cardiochoc.ca and www.cardiochocvp.ca to identify which products or services are most popular. This data is used to provide customized content and targeted advertising to users whose behavior indicates an interest in specific areas.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by CARDIO CHOC. This may include your IP address, browser type, domain names, access times, and referring website addresses. This data is used to operate the service, maintain service quality, and generate general statistics about website usage.

Use of Cookies

The CARDIO CHOC website may use “cookies” to personalize your online experience. A cookie is a text file placed on your hard drive by a web server. Cookies cannot run programs or deliver viruses to your computer. They are uniquely assigned to each user and can only be read by a web server in the domain that issued the cookie.

The primary purpose of cookies is to provide convenience and save you time. For example, if you personalize CARDIO CHOC pages or register on the site, a cookie helps CARDIO CHOC recall your specific information during future visits. This simplifies processes such as storing billing or shipping addresses. When you return to the CARDIO CHOC site, the information you previously provided can be retrieved, enabling you to easily use customized features.

You may choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to refuse them if you prefer. If you choose to decline cookies, some interactive features of the CARDIO CHOC website or services may not function fully.

Links

The CARDIO CHOC website may contain links to other sites. Please note that we are not responsible for the content or privacy practices of such external sites. We encourage users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Policy Updates

Our website, its content, and this Privacy Policy may be updated from time to time without notice. We encourage you to review this Policy periodically to stay informed about how CARDIO CHOC protects your personal information.

This Policy was last updated in November 2025.