Privacy policy
0. Introduction
Welcome to the Cardio Choc website (hereinafter referred to as "we," "us," or "our"). We are committed to protecting the privacy of our customers and visitors to our website.
This Privacy Policy, Cookie Policy, and Personal Information Protection Policy (hereinafter referred to as the "Policy") is intended to inform you about how Cardio Choc collects, uses, discloses, and protects your personal information in accordance with the Act Respecting the Protection of Personal Information in the Private Sector (hereinafter the "APPIPS") and other applicable Québec and Canadian privacy laws.
1. Collection of Personal Information
We collect personal information only to the extent necessary to achieve the purposes set out in this Policy when you use our website, make purchases, or interact with our services.
The personal information we collect may include, but is not limited to:
- First and last name
- Mailing address
- Email address and Internet Protocol (IP) address
- Telephone number
- Payment information (including information relating to your credit card, debit card, or other recognized electronic payment methods used for purchases or transactions)
- Billing, order, shipping, and delivery tracking information
- Information about the products and services you have purchased
- Customer service, technical support, and after-sales service information
We collect this information when you voluntarily provide it to us, for example, when creating an account, placing an order, or contacting our customer service team.
2. Use of Personal Information
We use your personal information for the following purposes:
- To provide the products or services you have requested;
- To process payments and billing, respond to your inquiries, track orders, and provide customer support;
- To communicate with you regarding our products, services, and special offers;
- To provide after-sales service, including exchanges, returns, warranties, and product recalls;
- To continuously improve our products and services; and
- To comply with applicable legal obligations.
3. Use of Cookies
We use cookies and similar technologies to enhance your experience on our website. A cookie is a small text file stored on your computer or mobile device by your web browser. Cookies help us understand how you interact with our website, personalize your experience, and analyze usage trends.
a. Types of Cookies
Essential Cookies
These cookies are necessary for the operation of our website, allowing you to navigate and use its core features.
Preference Cookies
Preference cookies enable a website to remember information that changes the way the website behaves or is displayed, such as your preferred language or the region in which you are located.
Performance Cookies
These cookies help us collect information about how visitors use our website, such as which pages are the most popular. This information is used to improve the website and enhance your browsing experience.
Analytics Cookies
Analytics cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.
Advertising (Marketing) Cookies
We may use third-party cookies to deliver personalized advertising based on your interests.
b. Cookie Management
You can generally configure your web browser to refuse cookies or to notify you when cookies are being sent. However, please note that certain parts of our website may not function properly without the use of cookies.
4. Disclosure of Personal Information
We will not disclose your personal information to third parties without your consent, except in the following circumstances:
- When necessary to provide our products or services, including, without limitation, for the delivery of goods by a third-party carrier;
- When required by law or pursuant to a court order;
- When necessary to protect our rights, our security, or the security of our users;
- When necessary for the prevention of fraud or other similar unlawful activities;
- In the event of a merger, acquisition, or the sale of all or part of our assets, your personal information may be transferred to the relevant third parties.
5. Transfer of Personal Information Outside Canada
From time to time, we may use service providers located outside Canada (including outside the Province of Québec) to perform specific services in the ordinary course of our business. As a result, some of your personal information may be transferred to jurisdictions outside your province, territory, state, or country of residence.
In such cases, we ensure that personal information is transferred only to countries that have received an adequacy decision from the appropriate regulatory authority or that your personal information is otherwise protected by appropriate technical, organizational, contractual, or other legally recognized safeguards.
6. Security of Personal Information
We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. This includes safeguarding payment information through encryption.
7. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes set out in this Policy, unless a longer retention period is required by law.
8. Destruction of Personal Information
We securely destroy personal information at the end of its retention period or when it is no longer required for the purposes for which it was collected.
However, in certain cases and for legitimate purposes, such as statistical analysis or similar uses, we may anonymize personal information (that is, permanently and irreversibly remove any information that could identify an individual). Once anonymized, the information can no longer be linked to the individual concerned. Any remaining personal information will be destroyed in accordance with the preceding paragraph.
9. Links to Third-Party Websites
Please note that this Policy does not apply to third-party websites that may be accessed through links on our website.
We are not responsible, and cannot be held liable, for the content, accessibility, or privacy practices of such third-party websites, including the manner in which they collect, use, or disclose your personal information.
Any personal information you provide through these third-party websites is subject to their own privacy policies and terms. It is your responsibility to review the privacy policies of any third-party websites you visit.
10. Use of Google Inc. Products
Google reCAPTCHA
We may use Google reCAPTCHA (provided by Google Inc. ("Google")) to protect forms on our website from spam and abuse. This system helps determine whether information entered into our website (such as through a contact form) has been submitted by a human user or by an automated program.
For more information, please visit the Google reCAPTCHA website and review Google's applicable privacy policies.
By using the reCAPTCHA service, you consent to the processing of your data by Google in accordance with Google's applicable policies.
Google Analytics
We may use Google Analytics (provided by Google Inc. ("Google")) to improve user experience and analyze website usage.
For more information, please visit the Google Analytics website and review Google's applicable privacy policies.
By using our website, you consent to the processing of your data by Google in the manner and for the purposes described in Google's policies.
If you require additional information regarding Google's processing of your data, please contact our Privacy Officer using the contact information provided in the Contact section below.